How often do you look at your smartphone per day without it ringing? Even during working hours, we find ourselves regularly checking our display for new messages, whether it is flashing or not. But why do we feel this need to pick up the “phone” without being called or receiving a message? (Source Hubspot ). Many outside of Generation Z know a time before the smartphone. But how has our society actually changed from the age of knowledge to the digital age? The age of knowledge Meanwhile, a new age has arrived: the knowledge and service-oriented society. Above all, different and inconsistent processes are in the foreground. Today’s customers want individual advice, depending on their particular starting situation. A complex world with almost unmanageable access to innumerable sources of information requires knowledge workers (so-called “knowledge workers”) who work together to find tailor-made solutions (source: Adesso). That’s how he defines Blog…