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IT organization

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I have been working for medium-sized IT service providers since the beginning of my career and often work in association with other service providers for changing DAX companies. In doing so, I experience that managing the service providers in particular is very difficult for the end customer. I would therefore like to give some tips and present my findings. This is in the classic organization, if you want to know how to control service providers using agile methods, then read my article on Scrum of Scrums. Define the boundary between service provider and customer First of all, you should know exactly: how much do I really want to give away. Should the service provider do everything himself and I just want a service that works like a mail account or I would like an individual development and have to provide the service provider with permanent requirements and control it. In…

Many companies are increasingly facing a major obstacle in the context of digitization. Although employees are provided with all the IT resources they need to carry out their work, many employees use their own systems instead. These are already better known to them or simply more convenient. Such technologies are often clouds or online-based IT systems such as Dropbox or AWS.  And the big problem is already there: a shadow IT arises, which entails a lot of risks and security traps. What does the term “shadow IT” mean exactly? Shadow IT is the unauthorized use of off-duty secondary systems that are used by employees in addition to or even instead of the company’s internal IT solutions. Employees can quickly be dazzled by the simple handling or a pretty design. At the same time, they forget to consider the associated risks. What the workforce is often not aware of: Unofficial apps…

The streaming service Spotify was founded in 2006, today has sales of over 4 billion euros and has 3,000 employees. This success story can be traced back to a wide variety of factors. One of them is the agile organizational form of Spotify, which is now taken as a model by numerous companies. Reading tip: Spotify model in traditional companies Spotify model – how does it look in practice? If you open current magazines, you will find the following headline: ” ING – a bank on speed “. ING DIBA is aiming for an agile change based on the Spotify model with the help of a major restructuring. Furthermore, squads, tribes and chapters from the Spotify model can also be found in the IT of Deutsche Telekom. Telekom currently has around 15 squads, which are distributed over four tribes. Quote from an agile coach at Telekom is to: “We have…

For many IT companies, the classic credo “The customer is king” applies. This often means that these companies are constantly trying to optimize their productivity or the quality of their IT products. However, in addition to fast and good delivery conditions, the nature of the offer should not be disregarded. Because for an IT company to be successful, it is first and foremost about reacting correctly to the customer. This means knowing exactly the needs and requirements of your own target group and responding to them in a targeted manner. In order to achieve this, one thing is needed above all: an efficient IT product organization. With the proliferation and understanding of Agility as well as the steadily increasing Implementation of agile strategies , many IT companies have already recognized the importance and benefits of an IT product organization. But also for those companies that are just about to introduce…

Many large companies are in the process of modernizing their current IT and many SMEs are in the process of setting up an IT organizational form. Due to the exponential introduction of technology in the digital change, numerous tools have been rolled out, which are now mostly used in the company without a superordinate purpose. Now the question is: What forms of IT organization are there for companies? There is a distinction between IT organizational forms and IT organizational models. For completeness, I recommend reading the other article as well. Reading tip: IT organizational forms Classic IT organizational model A classic IT organizational model is often equated with ITIL (IT Infrastructure Library). This is constantly being expanded and redefined. The idea of ITIL is the continuous improvement of the service. IT sees itself as a service provider. ITIL basically consists of four processes: Incident Management Problem management Change management Release…

Modern IT is characterized by changed framework conditions. In addition to the pressure of profitability, IT should also be innovative and demonstrate a high level of service mentality. Basically, one reads in many magazines that the modern IT organization should be as central as necessary and as decentralized as necessary. But how should that work and what form of IT organization is there? There is a distinction between IT organizational forms and IT organizational models. For completeness, I recommend reading the other article as well. Reading tip: IT organizational models Decentralized IT organization In the decentralized IT, there is clear management and assignment of orders to IT. In short, each unit has its own IT (see figure). The advantage is that these are close to the line and therefore often have a higher orientation to the department. However, the department is then disciplinary responsible for IT, which reduces the importance…

” In the medium term, the IT department will have changed in such a way that it no longer has anything in common with its current state. “warns that Magazine CIO . But what will change in the IT organization in 2020? According to the magazine, a reorganization of IT in order to better understand it with the requirements of the business side is on the agenda of a good 70 percent of companies worldwide. Also in Oracle’s blog there is a discussion about the IT organization 2020. So says the blog: In today’s technology world, it’s less about operational deployment and infrastructure than about finding solutions and doing business together. IT departments are becoming smaller as companies outsource operational activities to external service providers. More than ever, end users are required to ensure that functions run smoothly. Reading tip: What is an IT organization Now, in most of the…

The digital change requires many companies to restructure their IT. However, many SMEs as well as large companies have had IT or many books for years and my articles also reflect the abstract models. However, I have found an approach that is not directly in the books and I call it that process-oriented approach . I call it that because it reproduces a process 1: 1 using a tool chain. You are also welcome to read more about the abstract models. Reading tip: IT organizational models Reading tip: IT organizational forms Background of the approach The term process digitization is on everyone’s lips and every step in the digital transformation should be supported by a tool or, ideally, automated directly. For this reason I think it makes sense to take a specific process and assign a tool to each step. I would like to show this on a typical project…

IT organization, also called IT management, is the abbreviation for information technology organization and describes the use and management of this. IT organization is often only associated with the hardware and software used by companies, although, strictly speaking, it also includes users, i.e. staff or subordinate organizational departments. Since these not only use information technology, but also create and optimize it, they must also be taken into account in the IT organization. Often the use of information technology pursues several goals, which have to be reconciled with the help of the organization of good IT management. composition If you take a closer look at the organization of information technology, you can divide it into the following main groups, which are related to IT in different ways. Your influence on and your requirements for information technology result in different areas of responsibility, the fulfillment of which is the main task of…

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