Digitization can now be found everywhere and is spreading like wildfire. I am therefore now writing a whole series of articles on the subject of digitization. My motivation behind this is that digitization means something different for every industry and type of company and I want to work out these differences. An illustration of the differences in different industries can be found in the following figure. In this section I would like to go into the real gist of this article and illustrate digitization in the telecommunications industry. Industry characteristics The telecommunications sector is defined by fixed and mobile networks as well as internet access services and the provision of radio signals. Nevertheless: Despite smartphones and the like, the actual use of the phone for making calls is steadily decreasing. But classic products such as broadband connections are also showing falling growth rates. Instead, customers are increasingly relying on a…

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