Who does not know it? Escalations in everyday work, projects and companies. Escalation means “calling up a higher hierarchy level to bring about a decision when the situation cannot be dealt with with one’s own authority. Escalation is the counterpart to delegation. ”(Source Project magazine ) Escalation in colloquial language In common parlance, escalation has a negative connotation and means that a conflict or problem has to be resolved by management and this leads to unrest and stress in the project. I also had a difficult project myself in my time as a consultant. I experienced 2-4 escalations every day. It was a difficult time and not only the sickness rate of my employees was very high, but also very low motivation and work progress. Escalation as a formal process Overall, escalation can also be a formal process be. Classic organizations dictate that every level has everyone Should make decisions…

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