Automation as process optimization through technology has become an important topic for companies. Ultimately, among other things, it can also significantly increase agility in companies. However, since automation can look different for every company, every department, every employee and every process, there are many advantages during implementation.

Advantages of automation for companies

Companies can use automation in very different areas, from purchasing to IT to human resources work, there are processes whose human effort can be replaced by artificial intelligence. What initially only sounds like labor savings, but has other pluses to offer.

Saving of time and effort

Above all, automation means an increase in productivity and efficiency. Many manual processes otherwise carried out by workers are no longer necessary due to the increased use of machines. This speeds up processes and work steps to a large extent while at the same time reducing the amount of work involved. As a result, companies can often reduce their labor costs as they now require fewer employees.

Less processing errors

At the same time, automation can also reduce the error rate in processes and work steps. Because simple steps no longer have to be carried out manually by workers, the probability of incorrect processing also decreases. Incorrect entry of data, the exchange of data records or misunderstandings between departments often occur due to inattentiveness on the part of the worker. The use of machines, on the other hand, eliminates such errors.

Greater customer satisfaction

While the benefits already mentioned are often obvious, others, non-monetary ones, tend to be overlooked. But also the customers of companies can benefit from automation in the long term. Because faster production times and a lower error rate usually result in better customer service. Ultimately, this increase usually also means higher customer satisfaction and ultimately strengthens the company’s reputation.

Better compliance

By using automated processes, companies also meet the requirements for data protection, accounting and file management. However, compliance with and the implementation of processes relating to the company guidelines is currently still largely based on manual activities, compliance with which is strictly monitored. For example, according to the new GDPR, the protection of personal data plays an even greater role. This means, for example, that companies must identify digital customer data and information and protect it with encryption. A requirement that is not only time-consuming, but has not always always been carried out in accordance with the regulation. Automating these processes, on the other hand, can not only reduce the error rate, but also promote a faster workflow.

Increase in agility

Agility has especially with regard to the constantly changing, dynamic markets and the advancing digitalization recently gained more and more importance. For companies that want to bring more agility to their processes and departments , automation is therefore an important topic. After all, companies can implement agility particularly well if they keep reaction and implementation times within processes short and control them as manageably as possible. This also promotes transparency in development and continuity and creates space for innovative thinking. Ultimately, this is also reflected in a lower error rate, an improved offer quality and higher customer satisfaction.
If you want to find out more about agility and digitization in companies, then read the following articles on these topics:

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Dr. Dominic Lindner
Author

I blog about the influence of digitalization on our working world. For this purpose, I provide content from science in a practical way and show helpful tips from my everyday professional life. I am an executive in an SME and I wrote my doctoral thesis at the University of Erlangen-Nuremberg at the Chair of IT Management.

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