Digitization can now be found everywhere and is spreading like wildfire. I am therefore now writing a whole series of articles on the subject of digitization. My motivation behind this is that digitization means something different for every industry and type of company and I want to work out these differences. An illustration of the differences in different industries can be found in the following figure. In this section I would now like to go into the real essence of this article and illustrate digitization in the public service. Industry characteristics The administration of data and information is clearly characteristic of the public service. Based on this, important decisions are made, such as notifications of applications or the issuing of important documents. The public service is also in constant exchange and direct communication with the citizen himself. Recently, however, the industry has been developing more and more in the technological…

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