IT support is a department, a team or an individual who is called upon to provide support with hardware and software problems. Aids such as ticket systems or call centers are often used for this purpose. IT is complex and the technology does not always work the way people want it to. Well-organized IT support is therefore a key factor for successful IT. According to a study by ERS Computer Solutions IT-related outages cost us an average of $ 1.55 million a year and each employee spends around 30 minutes a week solving IT problems. Furthermore, a study by Cherwell with over 1000 participants shows that generally the blame for the failure of IT is almost always placed on IT support. THREE RECOMMENDATIONS FOR SUCCESSFUL IT SUPPORT Looking at the facts from the studies, the expectation of IT support is clear: It has to solve IT problems quickly, silently and…
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