Service companies such as IT consulting, insurance agencies, tax advice and much more often consider how agility can take place in harmony with the customer. The aim is a high degree of flexibility with regard to customer requirements and Scrum is often not a direct solution due to the long sprint times in an ad hoc business. I would like to give a recommendation for action in this article. Spotify model The streaming service Spotify was founded in 2006, today has sales of over 4 billion euros and has 3,000 employees. This success story can be traced back to a wide variety of factors. One of them is the agile organizational form of Spotify, which is now taken as a model by numerous companies. The Spotify model provides for so-called squads to be defined for certain areas. These are loose groups that have a specific purpose and work in an…

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